FAQs

FAQs – Oud Al Abraz

1. What products does Oud Al Abraz offer?
We offer premium attars and perfume oils crafted for those who appreciate authentic fragrances. Our collection includes alcohol-free options suitable for daily wear and special occasions.

2. Are your attars alcohol-free?
Yes, many of our products are alcohol-free. Specific details are clearly mentioned on each product page.

3. How long do the fragrances last?
Fragrance longevity may vary depending on skin type, application method, and environment. Individual experiences can differ.

4. Do you ship across India?
Yes, we currently ship orders within India.

5. How long does delivery take?
Orders are usually delivered within 3–7 business days after dispatch, depending on the location and courier partner.

6. What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payment options such as debit/credit cards, UPI, and net banking (as available at checkout).

7. Can I cancel my order after placing it?
Orders can be cancelled only before shipment. Once the order has been dispatched, cancellation is not possible.

8. What is your return and refund policy?
Due to hygiene reasons, returns are accepted only if the product is damaged or incorrect upon delivery. Please refer to our Return & Refund Policy for full details.

9. Are opened or used products eligible for return?
No. Opened or used fragrance products are not eligible for return or refund unless they are damaged or incorrect at the time of delivery.

10. How can I contact customer support?
You can contact us for any queries at:
📧 Email: support@oudalabraz.com
We usually respond within 24–48 business hours.