Return & Refund Policy

Return & Refund Policy - Oud Al Abraz

Thank you for shopping with Oud Al Abraz.
We want you to have a smooth and worry-free shopping experience.
If you are not satisfied with your purchase, we offer a 30-day return and refund policy from the date of delivery.

This policy applies to all orders placed on www.oudalabraz.com.

1. Return Eligibility

A product is eligible for return if:
The item is unused, undamaged, and in original condition
All accessories, manuals, and original packaging are included
The customer provides a valid order ID, invoice, or proof of purchase
The product delivered is damaged, defective, or incorrect

❌ Products showing signs of use or physical damage will not be accepted.

2. Return Window

Customers may request a return within 30 days of receiving the product.

3. Return Cost

Returns are FREE.
No pickup charges or additional fees apply.

4. Refund Process

Once the returned product reaches our warehouse and passes quality inspection:
Refunds are issued to the original payment method
Refund time: 3–7 business days
COD refunds: processed via bank transfer or UPI
If the product fails inspection, refund will not be issued

5. Exchange Policy

Customers may exchange a product for a new one (subject to availability),
if the item received was:
Defective
Damaged
Wrong item delivered

6. How to Request a Return

To start a return, please contact us using any one of the following methods:
📧 Email: support@oudalabraz.com
📞 Phone: +91 7758885600
📝 Return Request Form: https://oudalabraz.com/pages/contact
Our support team will confirm the request and arrange pickup or provide return instructions.

7. Return Shipping Address

All return shipments must be sent to:
oudalabraz Warehouse
Warehouse 32, Narayan Munidev Society, Vedroad
Surat, Gujarat – 395004
India

8. Items Not Eligible for Return

Used, dirty, or damaged products
Items without original packaging/accessories
Products broken due to customer misuse
Gift items (unless defective)

9. Order Cancellation

Orders can be cancelled before they are shipped.
Once shipped, cancellation can only be processed as a return.

10. Customer Support

For any questions related to returns, refunds, or exchanges:
📧 support@oudalabraz.com
📞 +91 7758885600
📄 https://oudalabraz.com/pages/contact

We are happy to assist you.