Oud al abraz

Thank you for shopping with Oudalabraz! We aim to deliver your attar quickly, safely, and smoothly. Please read our shipping policy to understand how your orders are processed and delivered.

🚚 Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is packed and shipped, you will receive a confirmation email + tracking link.

📦 Delivery Time

Our standard delivery time is:
4–7 business days for most locations across India
Remote or rural areas may take an additional 1–2 days
Delivery timelines may vary during festivals, holidays, or high-demand periods.

🛒 Shipping Charges

Free Shipping on prepaid orders above a minimum amount (optional).
Standard shipping charges may apply based on your location and order size.
(You can adjust these according to your store’s policy.)

🔍 Order Tracking

You can track your order anytime using the tracking link sent to your email.
Or visit our Track Order page and enter your order number.

🏠 Wrong Address / Insufficient Address

If the shipping address provided is incorrect or incomplete, the order may be returned or delayed.
Customers are responsible for providing the correct shipping details at checkout.

📦 Damaged / Missing Items

If your package arrives damaged or if an item is missing, please contact us within 24–48 hours with photos or video proof so we can assist you immediately.

🚫 Non-Delivery Situations

We are not responsible for failed deliveries due to:
Incorrect address
Customer not being available
Customer refusing the parcel
Courier delays due to weather or logistics issues
You can contact the courier with the tracking number for real-time assistance.